Payments and transfers are processed the next business day. In many cases, EasternEase Online transfers your bill payments electronically to the payee within two business days. However, some merchants and professionals are not set up to accept electronic payments. In these cases, a check will be sent which may take the merchant up to five business days to process. The service indicates how many days to allow for each payee as you are scheduling payments. Payments and transfers scheduled on weekends or holidays will be made on the next business day.

If the bill payment service indicated that the payee you were paying takes two business days to process payments, and you scheduled the payment three days before its due date (not including grace periods), and the payment was processed late, it is the Bank’s responsibility; and we will reimburse your finance charge. However, if you did not allow adequate time for processing, you will be responsible for any late fees. Please be particularly aware of mortgage due dates and bank holidays. If you have any questions, please call the EasternEase Online customer service department at 1-800-237-4030.

Assistance is available 24 hours a day by calling the EasternEase Online customer service department at 1-800-237-4030. (Unless you have two or more phone lines in your home, you will have to disconnect from the internet before placing your call.) EasternEase Online also has an extensive help directory. Just click on “Help,” and you will receive in-depth explanations to your questions.

EasternEase Online assigns to each completed transaction a confirmation number that serves as your electronic receipt. The confirmation number is your record that transactions were accepted and will be completed. You should record this number in your check register for your records. Your monthly bank statement will also include all EasternEase Online transactions.