In this edition of ‘Voices’, get to know Dana Coliano, Vice President of Deposit Administration, and one of Eastern Savings Bank’s long-tenured Associates!
How long have you worked at Eastern Savings Bank?
I worked for Eastern Savings Bank from 1986 until 1996 and returned in 2015. Almost 15 years in total.
What challenges does our community face and what do you think is necessary to tackle these challenges?
One challenge is financial literacy among young adults. Whether the topic is what to look for in a checking/savings accounts, how to plan a budget/save money, how to build good credit, what to look for in mortgage rates – these topics are typically not taught in school, so how are young adults to learn this education/information? I would love to see more integrated programs for all students to ensure basics are taught to all.
Why was it important to you that our branches were open during the pandemic?
Since we do not have drive-thrus at our branch locations, it was imperative we design a plan to remain open for service, while addressing safety concerns for both our customers and Associates. Our customers count on us for assurance their investments are safe and accessible.
What was your first impression of Eastern Savings Bank?
When I started with Eastern Savings Bank, I was only looking for a part-time job while in college. I soon learned that the Eastern Savings Bank family atmosphere was contagious and that there were opportunities to grow and learn. Since returning to the Bank in 2015, I am continually amazed at the number of Associates who have called Eastern Savings Bank their work home/family for so many years. You don’t hear of many companies today that can say that.
Why are you proud to work at Eastern Savings Bank? What makes it different from other places to work or other financial institutions?
I am so very proud of our branch staff and their relationship with their customers. The branch staff Associates know their customers well, listen to their needs and strive consistently to provide excellent customer service. During the pandemic, they have remained resilient and strong in their public facing positions within the branches.
What do you love about our community and why?
I love the change of seasons in Maryland. I moved to Texas for several years and you don’t realize how lucky we are to experience all four seasons. My kids never experienced the fun of jumping into a pile of fall leaves or snow until we moved back to the area.
What was your first job?
My first job was at a women’s retail store, OC Rags. I started there when I was 16 and worked there in high school and my first year of college. I had a great boss and was taught the importance of good customer service skills from day one. Fun fact – this store chain was owned by the current mayor of Ocean City!