Protect Your Online Security
Any form of communication where you are asked for any of the following details should be treated as highly suspicious, and should be reported immediately to Eastern Savings Bank.
Eastern Savings Bank Will NEVER Request:
- Your PIN number, password(s), or any electronic login credentials
- You to email OR text your account details
- A transfer of funds from your account to a ‘safe’ account
- Your Bank account details by sending a website link
Learn how to further protect your information, your computer, and your online files by visiting: https://www.consumer.ftc.gov/topics/online-security
How secure is EasternEase Online?
Your internet transactions are encrypted to ensure a secure transmission of data. EasternEase Online brings together a combination of industry-approved security technologies to protect data transmitted to and from Eastern Savings Bank. It features password-controlled system entry and a Secure Socket Layer (SSL) protocol for data encryption. This means your account information and transactions remain strictly confidential.
The Top 10 Mobile Banking Security Tips
Eastern Savings Bank is dedicated to providing the highest level of security. When using our mobile banking app, EasternEase Mobile, keep these tips in mind to ensure your experience is as secure as possible:
- Protect your personal information by ensuring your mobile device maintains a PIN, fingerprint authentication or strong password. When your device is not in use, enable automatic screen lock.
- Once your session is complete, log out of mobile banking before closing the app.
- Do not share personal and financial information via email, text or phone. Social Security number, birthdate, passwords and account numbers should be kept private and never stored on your mobile device.
- Delete security codes and message alerts you may receive via text from your financial institution. If you change your mobile phone number, be sure to update your online banking profile to protect sensitive message alerts.
- Report a lost or stolen device. Contact your financial institution immediately to update your information. You can also log in and remove the old device from your online banking profile.
- Use caution when downloading banking apps. Only install apps from reputable sources such as Apple® App Store, Google™ Play or a direct link from your financial institution’s website.
- Keep your mobile operating system up-to-date by installing the latest updates as prompted by your device to ensure maximum security.
- Access mobile banking on a secure wireless network. Do not use public Wi-Fi hotspots. Unsecure networks can expose sensitive data, making it vulnerable to hackers.
- Do not root or jailbreak your device. This practice weakens device security.
- When depositing a check through our mobile banking app, wait until the funds are available and then destroy the check.
12 Tips for Protecting Your Mobile Devices
Eastern Savings Bank suggests following these 12 steps to protect your mobile device:
- Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen.
- Log out completely when you finish a mobile banking session.
- Protect your phone from viruses and malicious software, or malware, just like you do for your computer by installing mobile security software.
- Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions.”
- Download the updates for your phone and mobile apps.
- Avoid storing sensitive information like passwords or a social security number on your mobile device.
- Tell your financial institution immediately if you change your phone number or lose your mobile device.
- Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings especially when you’re entering sensitive information.
- Wipe your mobile device before you donate, sell or trade it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.
- Beware of mobile phishing. Avoid opening links and attachments in emails and texts, especially from senders you don’t know. And be wary of ads (not from your security provider) claiming that your device is infected.
- Watch out for public Wi-Fi. Public connections aren’t very secure, so don’t perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network. Consider using a Virtual Private Network (VPN) app to secure and encrypt your communications when connecting to a public Wi-Fi network. (See the Federal Trade Commission’s tips for selecting a VPN app.)
- Report any suspected fraud to your bank immediately.