Pursuant to Section 12 CFR 1024.35 (Error Resolution) and Section 12 CFR 1024.36 (Request for Information) of the Real Estate Settlement Procedures Act (RESPA), consumers must use the following mailing address or email address to assert an error (Notice of Error) or request information (Request For Information) on a loan:
Eastern Savings Bank, fsb
Attn: Loan Servicing
P.O. Box 1277
Cockeysville, MD 21030
Or to the following email address: firstname.lastname@example.org
The Notice of Error or the Request for Information must include the following information:
- The name of the borrower
- Information that enables the servicer to identify the borrower’s mortgage loan, and
- The servicing-related error the borrower asserts has occurred or the specific information that the borrower is requesting with respect to the mortgage loan.
For written Requests for Specific Information, the Bank will acknowledge receipt of your letter within five business days and handle the requests within 30 days of receipt.
For Notice of Errors, the Bank will acknowledge receipt of your letter within five business days and determine whether an error occurred within 30 days after receiving your Notice of Error and will correct any error promptly (Notices of Error on payoff statements will be handled within 7 days). If additional time is needed to investigate your complaint or request, we may take up to 45 days but we will notify you of the extension within the original 30 days. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.